Returns and Exchanges

 

Return & Refund Policy

Customized Products

Due to the nature of our products, customized items cannot be exchanged or refunded. However, we are more than happy to replace or refund any product damaged during transit.

If your item arrived damaged, please contact us at info@sensationalserenity.store within 24 hours of delivery. Be sure to include clear photo or video proof of the damage.

Return Policy (14 Days)

We offer a 14-day return window starting from the day you receive your item.

Please note:

• It may take 2–5 days for your return package to reach us.

• Once received, returns are inspected and processed within 3–5 business days.

• Approved refunds are issued to your original payment method.

Return Eligibility

To qualify for a return:

• Items must be lightly used.

• Items should be returned in their original packaging, including the box it arrived in.

• A receipt or proof of purchase is required.

Items returned without meeting these criteria may be returned to the customer, and additional shipping costs may apply.

How to Request a Return

To begin a return, please contact us at info@sensationalserenity.store.

If your return is approved:

• We will provide a return shipping label.

• You will receive detailed instructions on how and where to ship your item.

Do not send items back without receiving return authorization, as they will not be accepted.